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Case Study: Smart Booking Platform for Top Airport Transfer

Challenge:
The client relied on manual quote generation and email-based bookings, resulting in delays, pricing inconsistencies, and missed opportunities. Managing real-time availability, route-based pricing, and peak-hour rates across multiple service areas became increasingly complex as the business scaled.

Solution:
We developed a custom web platform that automates the entire booking process — from instant quote generation and dynamic route pricing to real-time booking management with peak-hour adjustments. The system supports multiple vehicle types with customizable seat and luggage options, enabling accurate fare estimates and capacity planning. It also features live fare calculations, an intuitive admin dashboard, and seamless Google Calendar integration that automatically creates and updates booking events, ensuring drivers never miss a scheduled trip. Additionally, customers receive automated email and SMS reminders for upcoming journeys, ensuring clear communication and a smooth end-to-end experience.

Result:
Response time for bookings decreased by 70%, errors in manual pricing were eliminated, and overall scheduling efficiency improved. The new platform enabled the business to manage a higher booking volume seamlessly with the same team size while maintaining on-time performance.

“The new Airport Transfer system completely streamlined our operations. Customers love the instant quotes, and our team can now manage everything in one place.”

TOP AIRPORT TRANSFER

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